Terms of Use

• Priorities and all of its mechanical parts are covered by a good operation of 24 months, while the batteries are covered by operation of 12 months.
• The daily energy of the power supply is based on the performance/price ratio of the end user, provided that the end user has completed the application form that must be sent to the internal service of the priority and a copy of the performance/price ratio within 10 days from the date of purchase.
• In any case, the energy of the UPS of the priorities is calculated from the date of purchase from our company to the resellers.
• In case of failure, the form RMA must be completed and sent to the support department and service requests, at the following link https://tescom-ups.gr/support/rma
• In case of damage inspection, the product must be returned with another type of packaging or similar.
• In case of repair of the UPS with a new one, the warranty is not extended.
• In the case of repair, the warranty is not extended.
• For your UPS repairs, shipping costs are borne by the customer, return costs are borne by our company.
• In the unlikely event of a failure within 30 calendar days from the date of purchase and provided that it is returned to our company in its original packaging and the application form that is located in the service of the UPS, our company will proceed to replace the faulty product with a new one. The customer is required to return the faulty UPS in its original packaging.
• The power supply does not cover:
• 1. the damage caused by the fact that the product has been used against the instructions of the manufacturer, exposure to moisture, exposure to humidity or high temperature, improper voltage or repair or inspection or inspection with improperly trained personnel.
  2. the damage from accident
  3. the damage from natural disasters
  4. the serial number of the product, has been removed, defaced, altered or is illegible,
  5. the damage caused by the fact that the product has been handled or assembled with expertise that does not meet the technical characteristics of the UPS,
  6. the damage to any of the product's logic from unauthorized interference,
• Note that the above conditions are indicative and not restrictive. Our company reserves the right to withdraw all the above depending on the circumstances, the warranty will not apply.

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