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All products ups →Line Interactive
LEO LCD LEO LED LEO Mini DC
Online
DS 300 H/HB PRIME PLUS NEOLINE DS 300 SH/SHB DX PRIME PRO
All products avr →3-phase
AVR 33
1phase
AVR 11
All racks products →free standing
DYNAMIC BASIC HYPERLINE DYNAMAX
wall mounting
PROLINE B SAFEBOX B IP55 / INDOOR SAFEBOX B IP55 / OUTDOOR SAFEBOX B IP55 / OUTDOOR / 2BLE SKIN PROLINE WB PROlineB
All batteries products →VRLA
LP ES/ESC
All products services →Maintenance
Maintenance contracts
Guarantees
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JACK KEYSTONE
Cables
PATCH CORD CAT6A PATCH CORD CAT6 PATCH CABLE RAW
patch panel
PATCH PANELS
Switch
SWITCHES
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DIESEL / Baudouin
Open Type
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SINGLE PHASE
On-Grid
INVERTER 3phase INVERTER 1phase INVERTER Industrial
All chargers products →wall mount
EV CHARGER
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    OriginalProductsServicesMaintenance Contracts
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    Maintenance contracts

    Tescom
    Services
    Maintenance

    Upgrading the support services we provide, we have included in our products 3 different types of Maintenance Contracts that have the ability to cover from simple telephone support to 24-hour support 7 days a week with immediate support In addition to the above, we are at your disposal to design together with you the support that covers you.

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    Suggested Retail Price

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    • 0 years
    • Top

    Top series, top performance.

    The warranty of the product is 0 years. You can extend the warranty of the device for more years through a maintenance contract.

    Maintenance contracts not only extend the warranty of your device, but also offer you a range of very useful services.

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      • BASIC
      • Telephone support 09:00 - 17:00, working days
      • Availability of technical staff for preventive maintenance of UPS & intervention within 4 hours from the call for fault resolution
      • Existence of a stock of spare parts
      • 2 preventive maintenance of the UPS per year
        • PREMIUM (In addition to BASIC)
      • Extended telephone support (until 21:00)
      • Immediate damage restoration with genuine spare parts
        • PLATINUM (In addition to BASIC & PREMIUM)
      • 24/7 telephone support and availability of a qualified technician for immediate intervention
      • Availability of a UPS unit (of the same power) for immediate replacement in case of failure

    TABLE OF CHARACTERISTICS BY MODEL

    ProductCodeTelephone Response (hours x days)Preventive Maintenance per yearReplacement in case of breakdownWaiting time for repair (hours)
    Tescom Basic Maintenance ContractsBAS00018 x 52No0 - 4
    Tescom Platinum Maintenance ContractsPLA000124 x 72Yes0
    Tescom Premium Maintenance ContractsPRE000112 x 52No0 - 4